I stayed 2 nights, booked this to be close to Kaiser Hospital for a few days. The room is in the back so off the street, not that is mattered, this is a very quiet neighborhood. Check-in was easy. The room had everything I needed and then some. The bed is very firm, which in my case was just fine. The portable ac unit is enough to cool the room completely, since it is a small space. Responses to communications were prompt and clear.