Communicating with the host at first was great but when problems occurred Anita the host was more stressed than I was. The property was dirty. Bra was found in the garage, dirty laundry was on the floor in the garage. No locks by the way on the 2 doors in the garage, the 2 side fence door on the front. We felt really safe, NOT. Carpet stairs was dirty not vacuumed. Shower in the master bath has hair in the drain. Bedroom 2 mattress was horrible, sinks in the middle. These are the problems my family experienced, but the most disgusting one was sewage flooded in the backyard by the pool. I immediately contacted Anita. She sent someone within an hour, great. As the guy trying to figure out what was goin on I called her as my family felt disgusted and very uncomfortable with the sewage problem.
The sewage problem was fixed but my family was not comfortable at all staying at the house anymore. I asked Anita if we can check out the next morning, she tried to convince me to stay and sleep on it and think about it and shes willing to compensate me for one night. She would not give me an answer because shes gonna loose money on the house. She was more concern about the money than her clients. She had stated that i was disrespectful to her because i kept asking if we can check out the next day and that she was stressed out and cannot give me an answer. She ended up walking away from me and said she will contact me within an hour. She never did call me.
Woke up the next morning, and guess what, sewage was flooded again. This was the most stressing experience ever. I texted Anita and told her the sewage was flooded again and i asked to get a full refund on the property and she replied “Understand”. She asked me to get in contact with VRBO to cancel my reservations so she can list the property. VRBO refunded partial of my payment. Anita still charged me for 1 night of stay and cleaning fee after all the trouble we experienced.