2/10 Terrible
Destinee V.
5 jul. 2024
No le gustó: Limpieza
Corporate Host—Bad Communication and Empathy
I wish I could say I had a wonderful weekend enjoying the Trinity River; unfortunately, that is simply not the case. On June 17, twelve days before our trip, I went in for a routine OB appointment to find I was in labor at 27 weeks pregnant. As a Eureka local, I was immediately life flighted to UCSF where I remained the relate of pregnancy. I tried to reach out to Vacasa, the host of the property, and explain the situation to no avail. Many of the responses received were automated and impersonal whether via email, text, or phone. I shouldn’t have been surprised because when I reached out upon booking, I received a similar cookie cutter responses to questions that didn’t actually answer my questions at all. I let the host know more than a week in advance about my predicament. Although I knew there was little chance of receiving a refund, I also inquired about whether we could move the booking to another time next summer or even possibly in the autumn/winter off season. The only response I received was that I was looking for Vacasa to break policy which they absolutely would not do. Today I am still in San Francisco in the NICU where I will spend 2 months. I really wish I could have said something positive about this experience—but the host was simply too impersonal and lacked any semblance of human emotion for an emergency situation completely out of our control. While I understand policy, as a Humboldt local this is not how we treat our own.
Destinee V.
Se hospedó 2 noches en junio de 2024