2/10 Terrible
Carson C.
30 oct. 2024
No le gustó: Limpieza
Nightmare! No Hot Water. No Help From the Host or VRBO
We did not have hot water for the entire duration of our four-night stay. When initially contacted about the water the host sent a generic apology and didn't even offer to fix it. The host was slow to respond to our messages and did not send anyone to fix the issue. The garage was cluttered with junk, and there were cobwebs throughout the house. Additionally, the floor was falling apart, unfinished edging leaving screws exposed on the stairs and the appliances and furniture felt cheap. There were multiple broken chairs in the garage but they still had one of those models left at the table with a leg slowly breaking off, waiting to hurt somebody.
When the host failed to assist us, I called VRBO and spent over an hour on the phone. They eventually offered a $200 credit and mentioned they would "investigate" further, but I never heard back from them. The VRBO "Book with Confidence Guarantee" does not seem to be a real guarantee.
Carson C.
Se hospedó 4 noches en octubre de 2024