4/10 Malo
Shay
5 ene. 2025
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Let's start with the good. We came to see the aurora borealis and we were able to accomplish our goal. There are a few staff members that are exceptionally well and if they staffed the entire property with these three staff members and then it would be exceptional. The staff were Andrea, Tree who worked as the manager in dining and Patty the manager.
The property is missing the details that make it qualify to be a 5-star.
First five star properties have five star customer service and that was significantly missed at this property. For example, Manus, in the dining needs customer service training. He acted as if we were in inconvenience and was unaccommodating.
Having a limit on visiting the spa facilities is insane when that's all you can really do in property and when you're paying 1400/ night.
The rooms should have closet space and room for luggages.
There should be room service.
House keeping should make up beds daily and supply cold water in rooms.
There should be a transport buggy for moving around the property in the cold.
Lastly, when the Aurora is out, turn the lights down on property to make it easier for guest to see and enjoy.
I was assured the property will make improvements by next year so hopefully others will have a different experience.
If none of these details matter to you, you'll have a great time.
Shay
Se hospedó 4 noches en diciembre de 2024