6/10 Aceptable
celest h.
10 abr. 2024
Nice house and well stocked home. Management company Vasaca Horrible!
The property was very nice and the home was beautiful. The neighborhood was very family friendly, safe and clean. The problem with our stay was the management company Vacasa. We had a lot of trouble getting the address and check in information. We had booked and paid for our stay months ahead of time. I understand that you do not receive the check in info until a week before your stay but Vacasa did not give out the info until less than 24 hours before our stay. When we arrived the code they gave us to get in was wrong and we tried for 2 hours to get ahold of them. Vrbo was able to get everything cleared up. The house was clean but the pool was very dirty . We once again contacted Vasaca to let them know and they did not keep us updated on the status. I had to call serval times and the pool was not cleaned until 4 days in to our stay. The bottom was slimy and covered in dead worms . The home was nice but we will never use Vacasa again!
celest h.
Se hospedó 5 noches en marzo de 2024