The property was great - not too fancy, but comfortable and had everything we needed. However, the service and management of this property through VRBO / Hatteras was appalling. We travel a lot (4-5 times a year usually) so have a lot of experience with agents. Even considering COVID, this was terrible management. Take the check-in - it was a very late check in compared to any hotel or other provider. We were supposed to get the code to the house by email at promptly 5pm, but it never arrived. We'd had a long drive to get to the house and everyone needed the bathroom. At about 5.15pm I called the "emergency" line and the woman told me someone would get back to me within 10 minutes. About 15 minutes later a lady called me back - she wasn't keen to give me the code over the phone even though I answered her questions and the phone number corresponded to the booking. However, when I explained I had kids who desperately needed the bathroom, she relented and gave it to me. Finally, at 6.15pm the code for the house arrived in my email box! Further, only a minimum of items were provided like toilet paper, dishwashing detergent and other such items. We were staying for 8 nights! When I called housekeeping, there was no answer, I had to leave a message and no one got back to me. I emailed them that night - no response. I called again the next day and finally got some one who told us that we have to buy these items ourselves - they only stock enough for a few days. So someone who books the house for 3 nights doesn't need to buy anything, but if you book for longer, you are disadvantaged. I would have thought the longer the stay, the more advantaged you should be! Contrast this with the other accommodation we stayed in for week 2 - check in at 2pm with a code given to us by message in the morning, large stock of toilet paper, and every possible cleaning item, plus condiments in the kitchen etc. It's purely bad service by Hatteras Realty. The cleaning was reasonable, but I did find a fingernail on the kitchen floor on the first evening, which was a bit off-putting. We also had to make our own beds with linen from a box - I've never, ever have had to do this before!. I actually feel sorry for the owners of this place, using VRBO as their managers. We will not be booking through VRBO again when there are so many other good options.