2/10 Terrible
Ana B.
11 jul. 2024
Le gustó: Limpieza
We demand a full refund
We arrived on June 29 and immediately realized that the house did not have air conditioning as it said in the description of the house on VRBO, it only had air conditioning in the two rooms but one of them did not work well and did not cool the air. In the description of the house it said that both rooms had TV and DVD and that was not the case either, only 1 of the rooms had TV without DVD. Since we couldn't find the remote control for that TV, we sent a message to the host and asked them to tell us where the remote control and more fans were, since we found two broken, they never responded to our message. On July 2, they sent a technician without prior notice who informed us that the TV in the room is broken and there is nothing to do, and he tried to fix the air conditioning in said room without success, it continued without cold air as it is. due. The house does not have glass in the windows, in any of them, only mosquito nets and wooden slats through which the heat filters and we were not warned about that in the description of the house either. The heat we suffered those two nights was unbearable and we could not sleep, nor could we enjoy the common areas due to the heat and the lack of fans that were never brought to us. We decided to go to the pool to cool off and the water was so cloudy that you couldn't see the floor of it. So we decided that same day, July 2, that we had to leave because we could no longer stand those conditions and we sent a message to the host
Ana B.
Se hospedó 7 noches en junio de 2024