2/10 Terrible
Devendra K.
15 ago. 2023
No le gustó: Limpieza
Last Minute cancelation of the property due to double booking!
The last minute cancellation by VRBO has been quite a frustrating experience. On July 17th, 2023, our group of 4 adults over the age of 60 drove from Toronto to Quebec City for 9 hours. I had been in touch with the owner throughout the day, and had let them know that our expected arrival time was at 11:00PM. When we were about 30 minutes away from the property, I was texted by the owner that the reservation had been cancelled at 10:30 PM, on the day of the reservation. Despite having communicated with him twice that day, he had failed to inform me of this cancellation, even though he later let me know he had known about the double booking since 7:00AM on the same day. Thus, late that night, our group had to text and call both the owner and VRBO repeatedly to deal with this issue while parked on a lonely road side, as we no longer had a place to safely stay that very night. This is very clearly a case of GROSS NEGLIGENCE. Had we been told on the morning of our cancellation, we would not have started from Toronto until we had alternative accommodations finalized, for our safety.
We have had to make numerous calls with VRBO and the owner to resolve this issue. We could not check into a hotel that night until 1:00 AM - what a horrible experience of vacation! Is it VRBO or the property owner at fault; not being clarified?
Devendra K.
Se hospedó 3 noches en julio de 2023