6/10 Aceptable
Erik
Viaje familiar con niños
13 oct. 2025
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Checking is at 3pm but we had to wait till 4pm to get our room. Room was clean except for some gum residue in one of the decor bed sheets. Sink faucet was very loose and wiggly with water stains. Had no sink or shower water for some time. Shower and toilet glass doors had no latches and won’t stay close. Some construction going on here and there without much safety protocols, like welding at the main lobby without any protection not even the operator. Loose electrical cords and tools in the floor. Broken and loose floor tiles right outside the restaurant located under the main lobby. Floor tiles would shift or move once stepping on them. Things you wouldn’t spect at a five star hotel. Personal was nice but you have to tip often or your drink will take for ever or won’t show up. Ran out of change to tip and the only place to get change was at the main lobby in which I had to wait about 30 minutes for someone to help me. Personal at kids pool just sat down and chill instead of managing the pool. Small blue pool tiles also coming off, my kid collected 5 of them. The place it self is nice and had a good time, but not as advertised.
Erik
Se hospedó 3 noches en octubre de 2025
