4/10 Malo
Kaylynne H.
20 ago. 2024
No le gustó: Limpieza
This room needs overall maintenance
The resort itself is very beautiful- this unit is a different story. This unit needs a good deep clean. When we arrived there were cobwebs, multiple surfaces that were dusty, bugs in many places, little dirt specs on the comforter, and the tub/shower was filthy. After we showered the tub was also clogged so water was past our ankles any time we showered. We messaged Vacasa to know and they got us in contact with the property manager. They said they would have someone come do a quick wipe down of everything and have maintenance fix the drain. The only thing they wiped down was the tub - everything else was still dusty and overall just unclean. The shower was unclogged for about one shower then it went back to how it was before where it still wasn’t draining. We asked for an early check in and they said it wasn’t available- no big deal. We also asked if we could get a late check out. Vacasa told us that even though no one was checking in after us that it wasn’t available since we didn’t ask two days before check out. Overall just really unsatisfied. If you’re wanted to stay in Hanalei Bay, go through the resort itself and skip the hassle of dealing with Vacasa.
Kaylynne H.
Se hospedó 5 noches en agosto de 2024