6/10 Aceptable
Mike & Kay K.
13 nov. 2024
Le gustó: Limpieza
Well stocked and clean but a few problems
Property was clean and well stocked when we checked in on Saturday. We had an issue with a torn window screen that prevented us opening the window vents next to our bed. This caused us to sleep hot at night. We called the number on Saturday for help and heard nothing back. Called again on Sunday and left a message. We did get a call back on Sunday and were told someone would be out Monday to fix the screen. Monday no one came and we received no call telling us why. We called the help number again and left a message. We got a call back and the lady said she would have it fixed on Tuesday and she would get the guy at her office to call us back and let us know what time they’d be there. We got no call back but just happened to be there about 2PM on Tuesday when the repair guy got there and fixed the screen, Communication needs improvement as well as getting repairs done in a timely manner.
The unit was in a good location but not within the walking distance to shops as described in the writeup. We had to drive to everything. It wasn’t far but it wasn’t within walking distance. Also we could see the mountains somewhat out the lanai window but they were mostly obscured by trees.
Mike & Kay K.
Se hospedó 7 noches en noviembre de 2024