2/10 Terrible
Scot
Viaje con mascota, Viaje familiar con niños
19 ago. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed 14 days (over $4G) and was very disappointed with our experience. Customer service was poor. Far from a 'resort'. It is rundown, no working pool, all faucets leaked, did not receive advertised on-site continental breakfast. When pressed, they grudgingly provided breakfast coupons to their sister hotel (10 mins drive) and the breakfast was disappointing. No choice in items, insisted that guest get random items as they were not allowed to specify what type of fruit, flavor of yogurt or whether you get a pastry/muffin, even though there was obviously available items to choose from. Housekeeping was minimal at best. And a couple of times, they didn't even make the bed as they claimed a personal item was left on it (one time a scrunchie was found in the bed so they stopped making the bed, but had obviously moved the scrunchie to the top of the bed. So they can touch it, but decided to leave it on the bed and not finish making the bed/changing the sheets instead of moving it to the bed table! Another time, there was a small personal throw at the foot of the bed, so they didn't touch the bed.) When I asked for extra towels, they wrote a note that they ran out, but later, I was able to get extra towels at the front desk. When we called the GM to voice our concerns, we got excuses and a basically "don't care, your problem" attitude. No solutions, nothing to compensate for the lack of pool & inconvenience of driving to a lackluster breakfast. Will not be staying here again.
Scot
Se hospedó 13 noches en agosto de 2025
