We checked in, noticed some damage to the rug, dropped off our items, put our dog in the crate and left for a scheduled event. We returned after and opened the bed late, only to find sandy sheets with hair on them. We couldn't get the VRBO site to work for communication and had to sleep in dirty sheets. YUCK!!! As we were brushing our teeth that night, a cabinet door on the bathroom vanity (which had been adhered with putty) fell on my husband's foot.
We reported the dirty sheets to the property manager, John, the next morning and he offered to have the cleaning service drop off clean sheets at our door the next day. We received the sheets the next day which were stained but we gave up on messaging further hoping to just enjoy our vacation.
After the vacation, we messaged John asking for small compensation for having to sleep on dirty sheets the first night. He responded by accusing us of staining sheets (both sets were stained when they were delivered), stealing a blanket (which was neatly folded on their cabinet since we didn't need it and didn't want to get it dirty) and accused us of letting our dog destroy their rug. The rug was damaged when we walked in and we covered it with the dog bed so that the dog wasn't tempted by another dog smell. The dog was either with us or in a dog crate to sleep or when we were gone. There was no further damage caused to the rug.
This is the worst customer service we have ever experienced with VRBO. Very disappointing...