4/10 Malo
Susann K.
5 ago. 2025
Communication with host was absolutely terrible. Messaged host 8 hours prior to arriving as we were given two different check in times and had a rehearsal dinner to get ready for so needed to know what time was accurate. No response. 30 min prior to arriving tried to call (several times and two different numbers that were provided) and left voicemail to clarify check in time and still no response. Finally 30 minutes after our check in time we received the entry instructions (after we already called VRBO customer service and they reached out.) Once we got settled into the house, several amenities listed did not work, the hot tub smelled horrible, the washer smelled very musty, and outlets through the house did not work. We were then given a check out time by the host of 10:00am via a message on the app when the original booking via email said check out was 11:00am. Overall, the communication and times of check in and checkout were terrible and caused a lot of frustration.
Susann K.
Se hospedó 4 noches en agosto de 2025