2/10
AVOID AMBER RESIDENCE AT ALL COST.
First impression: dirty & run down. The hotel workers are slow and lazy. None of TVs in the rooms work. Water starts & stops. Air Conditioning busted on second night. Couldn't sleep in the heat. They changed my room to another that had a box spring for a mattress. The springs dug into my tibs and back. Couldn't sleep again.
Room safe hinge busted. Door handle falling off. The stairs to the rooms are steep. Garbage in hallway. Staff too lazy to clean rooms. Have to beg them to do it multipe times.
Spoke with owner, Jean-Phillip on the last night. He said the mattress is just firm. I took him to my room, no.45. to show him. He pressed on the mattress and acknowleged it's just a box spring but didn't offer to do anything about it.
The owner simply dismissed all the issues by proclaiming his hotel is the cheapest near Patong Beach. I told him if i knew air conditioning doesn't work and i have to sleep on.a box spring, i would never book the room. He shrugs and went back to his bottles of wine in the lobby.
I filed multiple complaints with Expedia. As of now, no results nor resolution.
Amber Residence is a fraud. The front desk photo on Expedia is fake. Amber and its staff are the singular worst nightmare of Patong Beach. Stay there at your own peril.