Used to love going here. Spent my first night in PHX with my future husband there, and was a milestone bday. We would visit regularly to swim and we know many staff members, one is our old roommate. We were recently denied service despite booking a room and pre paying for the room. The two women working night shift would not allow any other form of payment when my Canadian visa debit card was not working with the Clarendon's debit/credit ready (postal code vs zip code error). Tried to find a solution, when they flipped modes and said "we don't want people like you here, get out of our face" when I got my partner on the phone at work to provide his B of A credit number. They were miserable and awful people. It's sad
We will NEVER return with, as the "ladies" at the front desk said, "people like this" working at Clarendon. Despicable and utter harassment. Most important, discrimination. How do you suppose I paid for my room prior to entering the hotel if I'm "unhoused"? So you don't want money, if it's from "certain kinds of people"?... I have a career, a house and much more. The assumption that I am anything else is insulting (stop making assumptions about total strangers), I am alternative and will not dress like a cute little woman just to get better service. Disgusting and devastated at this lack of humanity from a place in our hood that MEANT so much to us, especially me as a disabled person that needs to swim frequently to maintain mobility.
