4/10 Malo
Debra K., West Vancouver, British Columbia
12 jul. 2024
Le gustó: Limpieza
Regulated AC & Poor Management Response
Pros: The home was as described. The outdoor pool area was nice. Even though it's on a busy road, the pool area drowned out much of the traffic noise. The location to Kierland is great. There is a single car garage which was needed since the temperature was 115 degrees.
Cons: REGULATED AIRCONDITIONING. During our 6 day trip to Scottsdale, Arizona, my family and I had terrible sleep each and every night because this home didn't allow the thermostat to be adjusted below 75 degrees. We reached out via text to the property management immediately upon arrival and several times during our stay. Each time we were told that our message had been replayed to the local operations manager and we would be contacted as soon as there were any updates. This never happened. People get very used to their sleeping temperatures, and if you advertise AC, it is reasonable for the guest to assume they have control of the AC. If that is not the case, it needs to be stated in the listing. Guests are paying for a full home and it’s not up to you (management/landlord) to regulate how the guest uses it.
Debra K.
Se hospedó 5 noches en julio de 2024