2/10 Terrible
Kara Z.
14 abr. 2023
Renters beware: rough experience with no mercy from property management
The house is beautiful, but it is managed by AZrentahouse/List My Rental Place, which you should avoid
The description said it was a heated pool. Per VRBO, if it is in the description, there shouldn’t be any additional fees. To our surprise, it’s $150/DAY for a moderately sized pool
After paying the hefty heat fee, we showed up to the pool completely unusable—it was so filthy that we couldn’t see the bottom and it was maybe 5ft. There were growths everywhere, making it a safety concern. They sent people out 3x to rectify it taking almost 2 full days, cutting into our enjoyment of the property
We found a resort pool to use while we waited, costing us more money and huge inconvenience commuting 30+ min w/ 8 kids
They proactively gave us a refund for pool heat, but given we didn’t benefit from this for nearly half our stay and shouldn’t have been a fee anyway, we asked for an adjustment to our rate to at least cover expenses. This unexpected issue shouldn’t come at the renters’ expense
We asked to come to an agreement prior to checkout, but didn’t get a response. After persistent calls/texts after, they said they’d reimburse for the resort fees under the condition that we don’t mention this in the review. In the spirit of transparency & honesty, we chose to decline the bribe and post this instead
There were other electrical issues as well that required continued comm w/the property manager that were promptly resolved, but you should expect to manage many issues
Kara Z.
Se hospedó 5 noches en marzo de 2023