Our family had a short reunion at this house, which is beautiful both in design and location. Unfortunately, on our first night, we encountered hundreds of bugs crawling and flying around. Additionally, we found that none of the bedding had been changed, as there was hair on all the beds. This caused significant stress and discomfort for our family. We reported these issues to management, who addressed them, making our second night more comfortable. However, our request for a refund for the first disastrous night was denied. We rented the house through VRBO, and no agency took responsibility for the unpleasant experience. We consider this substandard service and will not forget our ordeal.