2/10 Terrible
Shilpa W., Where do you live?
6 feb. 2024
No le gustó: Limpieza
Do not stay at this property
I took a chance on this property as it did not have reviews at the time I made the reservation. Prior to making this booking, I called the property manager and was assured me that the property was clean and in great shape, and that any concerns would be taken care of by him and his management company. upon arrival, we saw the home was filthy; food stuck between/behind the couches, dusty, dishwasher had food in it, Wi-Fi was not working. I immediately contacted the property manager, same person who assured me, the property would be in good shape who apologized and assured me that a cleaning crew would arrive first thing the next morning and Wi-Fi would be fixed. This did not happen. Repeated texts with the property manager assured me that everything was on track and apologies were again given for the delay. The cleaning crew did not end up arriving until Day 3 of our 5 night stay. Once the cleaning crew arrived, they saw the state of the house and also apologized for the poor state of the home. Also, the two double bunkbeds were not safe for use and we did not feel safe having our teenage boys stay in those beds. We had to spread mattresses and blankets in the living room just so that our kids could safely sleep at night.
We booked this property during prime ski season (the final week of December) and paid a premium for this property. The property management company did not address these major/serious issues with the property in any significant way.
Shilpa W.
Se hospedó 5 noches en diciembre de 2023