We really enjoyed the house, it met our needs in terms of having plenty of space for the family and the pool and jacuzzi were the best parts. When we initially booked, I specifically requested that the pool and jacuzzi get heated, but the day prior to us checking in, I called again and waited on hold for over 45 minutes to get someone on the phone to confirm the wtaer would. be heated. Then then proceeded to tell me it was too late for that request and I had to battle for the next 10 hours with the property management and they finally agreed to turn it on. So that was very stressful and frustrating and started our vacation off a little hard.
While the house itself was great, there was a lack of basic essentials that all rental homes should have available for it's guests. There were NO trash bags, no sponge to clean dishes with, no paper towels, no laundry detergent and a complete lack of cleaning supplies, so within the first hour of us being at the house, we had to head out to the grocery store and pay out of our own pockets to have these basic items available for our stay.
Just a recommendation to property management - you have a great home to manage, your guests will enjoy the house, but please do a better job restocking the essentials of the house between stays.