6/10 Aceptable
Tres B.
19 jun. 2024
Le gustó: Limpieza
Nice stay! Communication steams questionable.
The home and area are lovely! Easy to get to all things Palm Springs, which we love. We do an annual friends trip to PS ate least annually if not more often and have stayed I some really great properties. Our issues with this property: Text communication was very slow to manage complaints (SPA/Hot tub not working and cockroaches in two bathrooms). Not anywhere in the contract is it stated that in order to use the spa you had to pay extra for heating the pool. It said there was an extra charge to "Heat the Pool" but not to use the Spa. They need to clarify this for future renters. We were finally able to use the spa on our last 5th night of being on the property and several daily text communications that seemed to go nowhere and at times just not responded to. (One team member text back to say that it was his day off and did not any hand off to a colleague to manage our issues) The cockroach issue was handled by the property management coming in to the home while we were away and leaving a bottle of bug spray on the counter. There wasn't any communication that they were coming in or that they were leaving any product for us to manage the issue on our own. Again, I will say the home and area are ultra Palm Springs but the management company needs to refine their communication systems.
Tres B.
Se hospedó 5 noches en mayo de 2024