The house at the outset was perfect for what we needed. We have young kids, so we were looking forward to having pool time most of the time we were there. Here's what happened:
1. Tuesday—we prepaid for the pool heating ($75/day rather than the $50 that was listed in the Grand Welcome email. The operations manager, Jerry, urged us to pay early: "We heat the pool to a very comfortable 86 degrees and the spa to a very relaxing 102 degrees and the pool is heated when you arrive so you may start enjoying it immediately. The cost is $75 per day and if you plan on doing any swimming at all it is worth every penny! Please let us know by replying to this email as it takes 2 days for the pool to heat." I paid, and then sent a follow-up confirmation to Jerry which he acknowledged.
2. Thursday—We arrive to a 60degree pool and spa. Nothing was on. There must have been a wind storm, there was a chair cushion and vacuum in the pool. We had promised the kids we could jump right in, but THAT wasn't happening. I called the 1-800 phone number and they said they would contact the local team and text us. Never heard back from local team. There are no instructions to turn on the pool heat, so we called a poor woman who was helping us with the city ordinance bit of the check in. She said it would get warmer 2degrees per hour. UGH!
3. Friday—the pool guy shows up unannounced (great!) to clean pool and get garbage out. The pool has heated to 75 degrees and is still super cold for all of us
4. Saturday—pool is finally warm! We have a great pool day, UNTIL we are all in the shower before dinner and the water is shut off. There are guys in the front of the house who shut off the water main without notice. We are drenched and soapy for 20 minutes while they fix a leak. No warning!
5. Sunday—Follow up with the 1-800 number to get a partial refund for pool heating, and they don't respond but DO tell us that we have to set the pool at 85 degrees despite having no instruction about the pool whatsoever. They say they are sending someone to our house while we are out to adjust the temp. It gets set to 83
6. Monday—our last day, pool is warm and we are enjoying the sun. Our swimsuits are packed, so we are all naked in the back. Then, LEAF BLOWERS! The landscaping team comes into our backyard unannounced and do their work cleaning up despite that we are trying to enjoy a quiet morning. No warning. Then we notice a camera pointed at us all from the neighbor's house. STAY AWAY!