This is a potentially great house that his horribly managed. There is terrific pool with a great shallow end for kids and a nice house with plenty of room for a family.
Now, the volume of problems:
1) I was double billed for the stay and while not a big deal, and it was eventually credited, in conjunction with all the problems we had this became one of many.
2) no pool floats, bikes, games or accessories or any sort like at almost any rental, especially at this price point.
3) House was not ready when we arrived despite getting there after the check-in time. Housekeepers were there, not wearing masks or taking covid protocols despite us asking them to do so and having young children. Instead of explaining they were running behind they rushed through leaving the house not fully cleaned and many areas, such as the outdoor furniture and some table surfaces filthy.
4) The alarm went off all through the night our first night making sleeping a non-event.
5) Multiple lights either flickered or did not even have bulbs.
6) An unknown person just walked in to the house on our first full day there, unannounced, no knocking nothing, just came in through the locked garage entrance to the house. Luckily I did not call the police. She said the owner sent her. I said for what and she didn't know. I called Turnkey Vacations and they said she was not authorized to be there and they'd call the owner.
7) There was a hornets nest in the eves of the house the result being hornets flying around everywhere throughout the pool area. I called several times and Turnkey Vacations said they'd send somebody out, they never followed up and on our last day somebody put up a plastic bag bee trap, without the "bait" to even make it work. They also reported that they removed the hornets nest, that was a total lie as not only was the nest still there, so were the hornets.
8) In addition to the multiple security surveillance cameras at all entrances there was a surveillance camera in the pool/outdoor living and dining area. The city of Palm Springs said this is not allowable and VRBO says on their website says this is not allowable. Turnkey Vacations told me "we understand your frustration".
9) An eroding baseboard in the kitchen from water damage with wood debris spilling on to the kitchen floor.
After I asked Turnkey offered a very nominal credit but not at all worth the volume of problems, all of which were avoidable if this were properly managed and maintained.