6/10 Aceptable
Tom C.
28 may. 2024
Le gustó: Limpieza
Nice home, unfortunate location and subpar service
The home itself was nicely maintained, decorated, and clean. However, it is located directly on a noisy street, with a pool at the front of the property, which rendered it unsuitable for relaxation with near constant noise from traffic. The listing did not advise either of these facts.
Poor Service from Vacasa
- Confusing, poorly managed check-in process with conflicting information from multiple sources. Including being given multiple access codes.
- Very late 4 PM check-in time. Request for earlier check-in denied. This necessitated a very late arrival due to available travel options.
- There are multiple lockboxes on the property, which I was not told about. The lockbox right next to the front gate wouldn’t open with any of the codes provided. Vacasa was slow to respond to inquiries gaining entry (considering I was stuck outside the house, unable to enter). Eventually I found an additional lockbox, hidden around the side of the house (in darkness, because by then it was well into nighttime) which contained the keys so I was able to get into the house.
- Only one set of keys provided for multiple guests, and a request for additional keys was also denied. This required constant coordination to ensure we didn’t inadvertently lock the other one out of the house.
While the home's condition was good, the noisy location and subpar service from Vacasa detracted from the stay. The listing transparency and check-in experience need to be vastly improved.
Tom C.
Se hospedó 5 noches en mayo de 2024