We rented this home for our family to stay in since it was close the the wedding venue our son was getting married at. We chose this home because of the large kitchen with "state of the art appliances and technology" since we would be preparing all of the food for the wedding, only to find out that the refrigerator and freezer was not in working order! I sent a message to the host asking if there was a trick to getting the refrigerator/freezer to work, it would not freeze so there was no ice and did not keep our food cold. She responded and explained that they had brought a refrigerator/freezer for us to use the day before we got there and put it in the garage as the repairman could not fix it for two weeks. We went in the garage to find a dorm size refrigerator with the freezer full of someone else's food. It would have been extremely helpful to have been informed that we would not have a working refrigerator/freezer during our stay since this is something they knew about prior to our arrival. We had to go purchase ice and put it in baggies and use the refrigerator as a big cooler with ice packs to save as much of the food as possible. They did offer us a 10% discount for the inconvenience which helped to cover the cost of some of the food we lost.
We read over the binder of rules when we arrived and I emailed the host about the chipped wood on the stairs, broken shades, broken window, etc that were there upon our arrival. We were very transparent about who would be staying, our circumstances during our stay and questions we had. It wasn't until the following day that we realized the refrigerator was broken, I felt it should have been communicated to us right away when I text her about the other things that were already broken, including the front gate which was very hard to open and close manually.
When we were leaving, there was a man in a truck sitting in the driveway watching us and didn't say anything so we were in a big hurry to get out and by doing so, we left our sons blankets behind. Once I arrived home I text the host and she was very helpful in allowing us to go back to get them that evening, that was very much appreciated!
The home is beautiful, the location is great but communication and honestly would make all the difference!