2/10 Terrible
K M.
25 jul. 2024
Le gustó: Limpieza
UNPROFESSIONAL
The stay at Sweet Mickey’s was pleasant for the most part. Check in and out directions were clear. We arrived early and was allowed to enter prior to check-in time at no additional charge. The unit was nice and clean. Communication was respectful and pleasant, until the question of “where are the additional toiletries?” was posed. The later check-out request was address but not the question of toiletries, which was twice ignored. Once the question of additional toiletries (toilet paper in particular) was finally addressed, the tone was very, very UNPROFESSIONAL, and SNARKY. We were booked for a 5 day stay and had 5 occupants, I expressed to the host/owners that their max of 2 rolls of toilet paper per bathroom seemed logical for that length of stay and number of occupants, there were only 1 roll total in each bathroom for the entire stay. The response was
“We supply way more than most places, and many guests that have been to other places say that and thank us ;) . We are not a hotel, you would be paying three times as much if you went to a hotel. If you let me charge you like a hotel I would be glad to supply unlimited toilet paper for you! ☺️ my family does not go through four rolls of toilet paper in a week 😋 you have a great day too!”
Very UNPROFESSIONAL, RUDE and UNCALLED FOR. If this is how they exemplify “professional and excellent customer service” at Paradise Found Escapes, they need to re-evaluate. There was a much more Professional way to have addressed.
K M.
Se hospedó 5 noches en julio de 2024