2/10 Terrible
Puja P.
4 dic. 2024
No le gustó: Limpieza
Worst Experience with a Host after 30+ VRBO bookings
This host is rude, unprofessional, aggressive, and consistently lying.
1. On arrival-trash and food under the couch & floors had not been cleaned thoroughly. She was immediately notified and we emphasized we do not need it re-cleaned. Later we found out she was accusing us of staging a mess to get a discount even tho we asked for nothing
2. Theater room kept freezing until eventually it just stopped working. Her handyman came, reset the internet, and left. We tried to reach him or the host to say he didn't fix anything and the internet was never down, but they stopped responding. She said it was his day off and he shouldn't have had to come and there's nothing more she can do about the theater room
3. It was 40 degrees at night and we had 2 month and 7 month old babies. The heating was not working upstairs so we messaged her and she said to stop complaining and she was done talking to us. It was never fixed
4. There were nails sticking up on the middle of a step which cut us and the kids
5. She has accused us of stealing her amazon package (We have proof it is ours from our amazon account and she does not) and has filed a false police report. She has sent threats that she will find us and has our pictures and license plates
6. Now she is saying we stole an entire king mattress! (How do you fit that in a car with luggage?!)
7. She is adding on $100s of extra charges after checkout that VRBO has confirmed we don't have to pay
We have photo proof of everything
STAY AWAY!
Puja P.
Se hospedó 4 noches en noviembre de 2024