2/10 Terrible
Jade Mariah
Viaje familiar
27 ene. 2025
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the most unpleasant experiences I have had with this hotel. The room we stayed in was dirty, the beds were stained with something yellow, the floor of the room was sticky and disgusting, the parking lot was super dark. The bath towels had black stains and did not smell clean. We arrived to check in a little late because we spent a whole day at the Universal parks and we just wanted to rest and even though we felt disgusted we stayed in the room and examined the bed which looked a “little better” so we could lie down, I did not go to the reception that same night because I was very tired and just wanted to sleep, today when I went to talk to the reception she told me that she could not do anything because I did not complain the night before, even though I showed her photos and everything she said that she would talk to her manager but most likely they were not going to help me. If I could not give any stars to this hotel I would. The only good thing about the hotel is the breakfast. Please I would like a full refund for this very bad and unpleasant experience.
Jade Mariah
Se hospedó 1 noche en enero de 2025