2/10 Terrible
Emee R.
24 jun. 2025
No le gustó: Limpieza
First and Last
We’ve been looking forward for this vacation and after a long day dealing with our flight being delayed and traffic we arrived at the property around 830p. The first thing we usually check is the kitchen area, bathrooms and the air filter. We found the place overly dusty especially the kitchen area. Attached are some photos. I contacted the host Shine Villas and I was given two options , either we get our full refund and look for another place to stay at 10pm at night or wait til the following day for someone to come and do the cleaning. I spoke with a woman named Mavs with Shine Villas and she showed no remorse or empathy. So I decided to take the second option and deal with the disgusting and dusty utensils, cabinets, dishes, glasses pretty much everything in that house. I received an email for me to sign that stated they will only send someone to clean the following day if I signed a waiver stating I’m not allowed to post any negative review on social media. lol.. Of course I declined and did not sign any waiver . So as a result they sent no one the next day to clean . We had to do it ourselves and had to wash everything and dusted the kitchen area. After messaging back and forth with the host and vrbo, I was not even compensated with the 200 cleaning fee which the host failed to do. Another issue is vrbo posted false advertisement on their property , one of the amenities is a grill. I was told by the host that the property didn’t come with a grill unless I rent it. 77 dg
Emee R.
Se hospedó 6 noches en junio de 2025