The unit was cute and comfortable. Check in was lacking. There was no welcome package to let us know where things were, the laundry code etc. No bedding for the pull out bed (we rented as 5 ppl so obviously would be using the pull out). When we messaged the property manager about it, they said there was for sure bedding. There was not. They argued with me then finally offered to drop a blanket off to my child who had gone to bed with towels as blankets. The blanket was delivered late in the evening after the kids were asleep. The next day they texted me that again, there was for sure bedding. Again, there was not. They had the cleaners deliver bedding the next day.
The pull out bed was off it’s rails and would not stay connected so when asked about this, I was asked to send pictures, which I did, and then nothing. No one ever came to fix it so our kids slept on a broken pullout for 5 nights.
We also found there was not enough utensils for a unit that sleeps six. There were no prep knives and three steak knives. When asked about a knife block I was told it would be in some random drawer. Again, it was not.
Overall the unit was comfortable and functional but the property manager was less than professional. I was unimpressed with them arguing with me about something I turned the house upside down looking for and didn’t find.
I believe it should also be disclosed that the unit is right next to a train that runs what felt like every 15 mins from early am until late evening. The noise was an annoyance when trying to get to sleep so everyone used white noise.
The unit itself would get an ok rating but the management of the property left a lot to be desired.