4/10 Malo
Winnie P.
1 sept. 2024
No le gustó: Limpieza
Cleanliness and communication issues but great location
Upon check-in at 4pm we noticed the place had not been cleaned. No bed sheets on the bed or any towels, sand on the floors, very fuzzy and moldy half-eaten corn cob inside the oven, rugs with pee scent and couches full of pet hair/stains. We contacted the host, and the unit was cleaned by 7pm that night while we were out but the moldy food & the rugs were never removed. We basically lost our entire first night relaxing and were instead stressed and anxious from being in a dirty space. The host agreed to give us a credit for the first night, but we never received it. We have asked about the credit a few times now but have been completely ghosted by the host. So cleanliness and check-in was horrible and ghosting your guests after a promised refund means one star for all those categories. In addition, the listing incorrectly stated that there was access to a hot tub when we booked which was not true. We brought it up to the host and the host has now removed "hot tub" from the listing.
Winnie P.
Se hospedó 3 noches en agosto de 2024