2/10 Terrible
Rebecca S.
5 jun. 2024
No le gustó: Limpieza
Very unpleasant surprise at Kamp Kota
We booked Kamp Kota in March for a college graduation over Memorial Day weekend because local hotels were sold out.
Check in was at 4 PM. My husband arrived first at about 4:30 PM on Friday. It is about 0.8 miles off the main road on a very bumpy dirt road, but has a nice view of the lake. The house is rustic and relatively small. He opened up the house and it smelled strongly of insecticide. He started to open windows to air it out (some screens were missing) and noticed that the beds were dirty and unmade, and the bathrooms had not been cleaned.
At 4:49 PM, as I was traveling down the dirt entrance road, I received a call from Vacasa and was told that a gas leak had been reported in the house and that we could not stay there. When I arrived at the property, I did not notice any smell of gas, just insecticide. The Vacasa agent was very pleasant, but he had no explanation of why we had not been informed about the problem earlier. The only option he could offer to rebook us was in a smaller house with only one bathroom that was 57 minutes away (according to Waze) and not very close to the college graduation. We asked repeatedly for other options but nothing else was offered.
We ended up having to find other accommodation ourselves, not an easy task late in the day on a busy holiday weekend in rural Maine. Our payment was refunded, but no further explanation or apology was offered.
Rebecca S.
Se hospedó 3 noches en mayo de 2024