4/10 Malo
Malinda R.
9 jul. 2024
House was beautiful but amenities weren’t as stated
The house had cobweb's on light fixtures, vents were dirty, dead bugs in windowsills, air conditioning systems didn’t work well, some rooms were good while others had none, on the last night air conditioning had system error ( which I reported right away as for all issues and took pictures) foosball table was broken, table tennis paddle was broken, projector didn’t work, pool traps were dirty (we had to clean them out) we couldn’t really enjoy the pool because of the infestation of wasps. Shower heads in master bathroom spayed everywhere, towels racks broken, glass door locks were broken, no curtains in the bedrooms, TV was facing the floor( no tools to adjust ) fridge stopped working so we lost food, we choose this property because of the amenities and they were unusable. I communicated with property contact but she was working and not available most of the time. I was reporting all issues but never got a solution. Just I will contact the owners and thanks for letting us know via email. We still did our part by treating the property with respect washed and folded all towels, cleaned kitchen, emptied all trash, brought fedex delivery to the house and placed in garage as requested. If they had someone who was able to address and resolve these issues my review would have been very different. She was aware of some of the issues but didn’t address them, our reservation was confirmed in March ( plenty of time to replace broken items)
Malinda R.
Se hospedó 3 noches en julio de 2024