Overall great place to stay - only docked a star because the air conditioning (reason we chose this specific place over others that were both cheaper and on the water) was broken. It was very hot those days and it would have been amazing to have a nice cool room to sleep in after a day at the beach or day walking all over P'town. Having said that, the contact person Gianna and Jared the GM were responsive and got maintenance there asap. Unfortunately it was beyond their maintenance guy's scope and calls left at local hvac co's went unreturned as typical during a heatwave when they're all slammed.
Jared the GM was apologetic, pro-active, and ended up refunding a generous portion of the charges for "lack of amenities". So they did right by us - can't complain.
The pool at the Braemar was our saving grace! Perfect for cooling off at the end of the day. Water was perfect temp - cool, not cold, and the pool and surrounding area were spotlessly clean and not overly chlorinated as common in hotel pools .
Stuff happens, I get it. My only suggestion would be - if possible - check that AC, etc. is in good working order every so often, if not between rentals.
Thanks,
Barb