6/10 Aceptable
sarah e.
7 ago. 2024
Nipomo Stay
The house was spacious and plenty of room for 7 of us
It was located close to the grocery store which was nice.
The description specifically stated the home was air conditioned and it was not. When I called to report the a/c was not working (there was a thermostat) I was told that the house didn't in fact have a/c and that they would find a solution and I never heard back from anyone. I called the next day to find out what happened and they offered a $160 credit.. I spoke to a supervisor who refused to offer more. I reached out directly to vrbo who requested photos. I was unable to provide them until the following day because we were not at the house while I was messaging vrbo and no one ever followed up with me
Additionally there was a long term tenant living behind the house which we were not aware of when we booked. It is listed in the listing but we missed it... We would not have booked the location if we had realized that.. and VRBO did not do a good job of making sure we were aware of this. Due to not having any ac we had to have the doors and windows open at all times which meant we had zero privacy. This home also says it welcomes pets..(we did not bring any) but there was a dog running freely around the property at different times -- so if we had brought a dog --that could have presented its own issue as well
sarah e.
Se hospedó 4 noches en julio de 2024