2/10 Terrible
Rob T.
27 ago. 2024
Cockroaches
I’ll jump to the chase & say this place was infested with Cockroaches throughout our stay.
We notified the management company Vacasa on our 2nd full day (Sunday) letting them know we had found cockroaches and killed them and that one of the beach chairs was broken. I was contacted by Jeremy , the covering house manager who told me that they probably entered the house from outside as they were “American cockroaches”. Jeremy told me there was nothing he could do but the house manager responsible for the house, Alex, would be in touch Tuesday to address the issue and hopefully get us a replacement beach chair. Alex called Tuesday letting me know they were contacting the homeowner and hope to have a resolution shortly, I let them know that additional cockroaches had been spotted and killed since our initial report. I followed up with Alex again Wednesday and he just stated that he hoped to have a resolution by Thursday for possible complimentary mid week cleaning. We never heard anything additional from the management company during or matter our stay.
Had we not been 3000 miles from our home we would have left this property and ended our vacation early. Every time we came home or woke up in the morning we never knew how many cockroaches we were going to encounter, and the fact that neither the homeowner or the management company felt this obligawas a major issue is appalling. Clearly this seems to be a health code violation and will be looking into next steps to report
Rob T.
Se hospedó 8 noches en agosto de 2024