On 21st Dec I checked in late in the evening. The appartment was cold, not heated at all. The place was uncleaned, no washing machine, no wi fi, no hair dryer and a lot of noises from upstairs. Given the fact that I was with 2 children and my wife, because of bad conditions I had to check out the next day, due to no basic conditions to live there. When I asked for refund, I received only partial refund and they calculated as if I stayed there for 3 days, eventhough the host was reaponsible to make the place livable.