The property was well equipped, clean and beautifully decorated. However, the description did not include the information that it was a second story walk-up. After hours help was not always available. Instructions on the location of the lockbox was not clear, so we had difficulty getting in the first night. Also, we had no WIFI the first day because the power cord to the modem had been intentionally disconnected and put in a drawer. I had to figure this out on my own. I am hoping that the property management will sdjust my bill, but they have not offered to do so as yet.