6/10 Aceptable
Renee R.
17 oct. 2024
Le gustó: Limpieza
Lovely Cottage, Vacasa Horrible!
We booked a stay at this property in Oct 2024; off days, Sun-Wed; come to find out many of the shops are closed this part of the week. A few restaurants open. We booked it for the fenced yard for the pups and the hot tub, since I had a recent neck injury I was nursing. Found the hot tub cool and giving us error codes; called/texted Vacasa, and they said they would send someone out-someone came out on day 2, assured us they would notify the hot tub contractor. Never heard from them. No ETA. Called/texted a few times. Since it was raining a lot, we had hoped to just hang at the house and hot tub. While they gave us a small refund, the run-around we got (even declined a later check-out after all of this) with Vacasa was unnacceptable. Indeed this is in a more rural location, the customer service was abysmal. Check-out time is 10am, which is just ridiculous. The house itself was clean, well-appointed. Furniture and carpet need replaced. Kitchen sink with foul smell; suspect the garbage disposal. They gave us a 10-digit door code; really? Why not 4? Tricky to enter. Done with Vacasa. Will not book through them again.
Renee R.
Se hospedó 3 noches en octubre de 2024