This was the first time on Vrbo or any competing site where we had to undergo a background check to book a stay, which was weird. We arrived late and when we tried to check in, it turned out we were given the wrong key code. When we messaged the manager he responded in less then 10 minutes with a new code, which was great. The house looked very nice. But when we take a closer look, the house was not clean. The floors weren’t clean, the sheets were stained and we found hair and a hairball in one of the beds, the living room furniture was dirty and stained, the porch was fully covered in bird poop…
Based on how much we were paying and how much the cleaning fee was, we were expecting much more. That said, the living areas were spacious and we did enjoy the stay.
Our check out was almost 3 weeks ago, and we still have not received our deposit refund, although the manager had said it’ll only take 10 days to two weeks.