6/10 Aceptable
Jovita
Viaje en grupo
13 ene. 2025
Le gustó: Limpieza y condiciones de la propiedad
Overall the property was nice and well maintained. The rooms were a bit small but I appreciated the kitchenette. The check in process wasn't straightforward as the lockbox passcode was incorrect and I had to go to the front desk to try to access my room. However, the front desk availability wasn't that good. When I arrived, there was no one at the front desk and it took many calls to the after hours phone number to get a reply. Eventually we were put into a different room for the first night and when switching over to the room I was supposed to be in I forgot to take my toiletry bag with me. Again there was no one at the front desk and I had to call the after hours phone number multiple times to get a reply. When someone finally picked up the phone they were quite upset and refused to help. Ten minutes later I got aggressive knocking on my door and and a very angry receptionist berating me about the calls. In my opinion this was quite unprofessional and is not the way a hotel should be run.
Jovita
Se hospedó 3 noches en diciembre de 2024