6/10 Aceptable
Michelle F.
16 oct. 2024
Nice property-bad management
Well, first the good part : it’s a beautiful home well decorated, lots of space, well stocked to do anything you need. Clean and inviting. Not too close to town but We walked and biked and Ubered alot!
Now for the disappointing part : On arrival (in the pouring rain)the door lock was dead and wouldn’t respond to the code we entered that we had been provided. We contacted the Vacasa hotline and they were able to talk us through accessing the lockbox with keys. The dryer had been stuffed with 4sets of sheets and several towels and they were still wet. It took us all evening to dry and fold 3 loads of their laundry. The dryer does not work correctly which I think was the problem. I received text messages from the corporate vacasa people who never seemed to be able to communicate with the local vacasa representative. I requested a late check out to compensate us for our troubles. (Since there is no place to store luggage on this island in October and our ferry did not leave until 4) It seemed a reasonable request but the local vacasa representative would not respond to the corporate ones that were texting me. What poor business practices. Owner I would expect better service from them and I’m sure you’re paying good money for it. Your place is SO lovely but dealing with Vacasa was not good.
Michelle F.
Se hospedó 3 noches en octubre de 2024