The house was very nice as pictured. The property manager was quick to respond with the lockbox code to get the key. When arriving inside, it seemed hot on the lower level. We adjusted the thermostat to see if it would cool. Since we arrived on Thursday evening, we figured it might take a while to cool as it was 84 degrees on the thermostat. I messaged the property manager in Vrbo; but never got a response. The lowest the air got to on the lower level was 78; but stayed around 81 most of the time. The air upstairs worked fine. Other than that, we enjoyed our stay & would stay here again.