2/10 Terrible
Heather L.
5 ago. 2024
No le gustó: Limpieza
DON'T BE FOOLED BY THE 10/10 REVIEW
From the night we checked in, there was a major ant and cockroach problem. Cleaning lady came the next day, took care of the ants and left us with a can of roach spray. Owner tried to tell me the roaches were just palmetto bugs. I don't care what you want to call them, they are still roaches! We continued to have problems with roaches. Left after the second night and rented a hotel for the last two nights of our stay. I have been calling VRBO since July 12 to get the issue resolved and receive a refund to help pay for the hotel we had to get because we couldn’t stay in a place crawling with bugs. I have again reached out to the owner who initially said she'd make sure Vrbo received my claim. NO response from her either. Vrbo just gives me the runaround, even one guy telling me he'd expedite my claim and gave me a number - likely a number they give everyone to make you feel like they're doing something. I should have done more research before renting through Vrbo. The BBB has thousands of claims against them with people saying pretty much the same thing I'm experiencing. We ended up at Litchfield Beach and Golf Resort at Pawley's Island, SC for the last two nights of our stay. We stayed there for not much more than we paid to stay in the bug-infested vrbo, and it was SO much nicer. And the ONLY roach we saw was a dead one that must have traveled with us in a bag we brought from the vrbo. RENTERS BEWARE!
Heather L.
Se hospedó 4 noches en julio de 2024