Hello All,
My husband and I love the Mt Shasta area. We were so excited to be visiting!
Then fire broke out after we booked our vacation outside of this property's cancellation window. The air quality in the area plummeted. 👎😭
I contacted Linda, the property manager and explained the situation, stating if the air quality didn't improve we would like to cancel our stay. Linda said she could reschedule our stay. We were happy to not lose our money, yet didn't want to tie up these funds for months. I contacted Linda again requesting a full refund. Linda granted us full refund! We were so grateful! We truly appreciate Linda for being so gracious during these unprecedented times. Between the COVID and all the fires, this year has been about adapting, changing course with a good attitude and that is exactly what we encountered with Linda and her Mt Shasta property. We are looking forward to our next trip to Mt Shasta where this time we will actually get to STAY at this beautifully appointed property. Book it, relax and enjoy the mountains!
Thanks again Linda for your flexibility and kindness.
Stay well,
Deanette