6/10 Aceptable
Karyn
Viaje en pareja
3 dic. 2024
No le gustó: Limpieza y servicio y personal
The room was nice with the high ceiling but the bathroom was too small. The problem was with the cleanliness of the room. There was a balloon stuck in the top of the ceiling that moved around when the heat was on. There was hair on the bathroom floor.
There were old urine spots under the commode seat that we had to clean because it took to long for housekeeping to come and clean. There was a Q-tip on the floor and the floor looked like it had not been vacuumed. The TV remote did not work and had to be replaced and the TV picture was poor quality. The bed cover had dirt spots. I reported it to the gentlemen at the front desk and he gave me a clean one to put on myself. Upon retuning to the hotel from an outing in the early morning, there were people standing around and the lobby and it smelled like they had been smoking Marijuana. There was also a person laying on the sofa in the lobby with a blanket. Oh, and the breakfast was average at best. This was one of the worst hotel experiences I have ever had. On a positive note, the lady at the front desk at checkout did ask about the stay and offered a discount for the inconvenience. She was very nice and very helpful.