6/10 Aceptable
Helene
Viaje familiar
27 jul. 2025
Le gustó: Limpieza
No le gustó: Servicios
Great view quite clean, but in terms of the property, much improvement is needed. The fitted sheets were too small for the mattress in the master bedroom, the TV did not work in the master bedroom, the frying pans provided were badly used and not non-stick, no dish sponges were provided, the main shower barely had any water pressure, the toilets don't flush well. As for the shuttle service, there was no indication from the staff about how to get back to the unit from.the Tremblant Village. We ended up having to walk through the forest at night to make it back (no one picked up the phone when we called in desperation). And lastly, one of the receptionists couldn't speak English or French well at all. Communication was very difficult with that man, and he responded rudly when I asked which language was easier for him, because I am fluent in both. Staff should be able to communicate clearly.
Helene
Se hospedó 2 noches en julio de 2025