We loved the house with its delightful coastal decor, creative tile bathrooms, comfortable furniture, deck with stunning lake view and long dining table that could fit all 12 of us. Some enjoyed kayaking in the lake.
We had some concerns and suggestions:
1) First and most serious, there is a sharp cement drop-off on one of the driveways that actually damaged the under-carriage of one of our cars.
2) Second and most annoying (set an unfortunate tone as soon as we arrived), the beds were not made when we arrived.
3) The house needs luggage racks for suitcases, hooks for hanging towels, dishwashing and laundry pods, large and small garbage bags (we had to buy both pods and bags), 6-10 tea towels for drying dishes. Both kitchen and laundry, however, were very well appointed.
4) Considering the high rental, cleaning and "service" fees, I thought the final cleaning responsibilities were excessive (cleaning inside of fridge, carrying laundry and even rugs down two flights to laundry machines, lugging garbage uphill to bins when bags were not supplied. We would expect this at a campsite cabin but not a luxury rental.
Overall we enjoyed our time at Southern Charm and felt the hosts were gracious and helpful.